Shipping Policy

Shipping Policy

We ship to over 237 countries worldwide. Here's everything you need to know about getting your Velora order to you.

Processing Time

Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking details once your order has been dispatched.

Delivery Times

United Kingdom: 7–15 business days
Europe: 10–20 business days
USA & Canada: 10–20 business days
Rest of World: 15–30 business days

Shipping Costs

We offer free standard shipping on all orders. Expedited shipping options may be available at checkout depending on your location.

Tracking Your Order

Once your order has been shipped, you'll receive an email with your tracking number. Please allow 3–5 business days for tracking information to update.

Customs & Duties

International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in your order total.

Lost or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please contact us at support@velora.com and we'll investigate right away.